Training a new internal employee on the Work Opportunity Tax Credit (WOTC) involves a combination of education, hands-on experience, and ongoing support. Here’s a step-by-step guide to help you train your new team member effectively:

Provide Background Information:

Begin by explaining what WOTC is, its purpose, and the benefits it offers to the company. Give an overview of the eligible target groups and the potential tax credits associated with each group.

Review Eligibility Criteria:

Go over the specific eligibility criteria for each target group. Make sure the employee understands the qualifications that must be met for a candidate to be eligible for the WOTC.

Documentation Requirements:

Discuss the necessary documentation and paperwork needed to certify employees for WOTC. Provide examples and ensure your employee understands the importance of accurate record-keeping.

Integration into Hiring Process:

Explain how the WOTC screening process fits into the company’s overall hiring workflow. Highlight the stages at which WOTC information should be collected from potential hires.

Utilize Technology and Tools:

Familiarize the employee with any software or tools used for WOTC processing. Provide hands-on training on how to navigate and use these systems effectively.

Role-Playing and Scenarios:

Engage in role-playing exercises where the employee practices asking the required questions during the hiring process. This helps them become comfortable and confident in collecting the necessary information.

Address FAQs and Challenges:

Anticipate common questions or challenges the employee might encounter while processing WOTC applications. Provide guidance on how to handle these situations effectively.

Regular Updates on Policy Changes:

Emphasize the importance of staying informed about any changes in WOTC policy or regulations. Provide resources or channels for them to access updates.

Ongoing Support and Feedback:

Offer ongoing support and encourage the employee to ask questions or seek clarification when needed. Provide constructive feedback on their performance and address any areas of improvement.

Monitor Progress and Accuracy:

Regularly review the employee’s work to ensure accuracy in WOTC processing. Provide feedback on any discrepancies or areas for improvement.

Encourage Attention to Detail:

Stress the importance of accuracy and attention to detail when collecting and documenting information for WOTC certification.

Highlight the Benefits:

Reinforce the positive impact that successfully claiming WOTC credits can have on the company’s bottom line. This can serve as motivation for the employee to excel in their role.


Remember, patience and open communication are key during the training process. It’s also helpful to provide access to resources like official IRS guidelines, training materials, and contacts for any further questions. By investing time and effort into the training of your new employee, you set the foundation for a successful WOTC program within your organization.