“Too big to fail” doesn’t apply to the Work Opportunity Tax Credit
Today’s B2B marketplace often forces business owners into a dilemma–should you hire a giant, expensive vendor who promises to do it all, or go with the smaller, more specialized vendor who promises a personalized experience?
We recognize that many factors contribute to the right decision for each business. However, as a small business, we are well-acquainted with what is lost when businesses hire do-it-all vendors.
This blog poses three questions business owners should answer while shopping for a Work Opportunity Tax Credit (WOTC) vendor.
TL;DR–you can expect to find better vegetables at a corner grocery boutique (us) than a corporate mega-store (our competitors)!
1. How responsive do you expect your WOTC vendor to be?
Some of our competitors serve so many clients in so many different ways that it is sensible for them to route all client communications through call centers, AI chatbots, and/or form-response emails. Some business owners may have the capacity to navigate systems like these, or be able to delegate employees to spend their work hours doing so.
At Arvo, we provide every client with a dedicated WOTC specialist. That way, all of our clients can reach someone they know directly, via phone or email, anytime.
2. How knowledgeable do you expect your WOTC vendor to be?
Have you ever sought customer service help only to stand alongside a representative as they search a database or Google in order to reply? Have you ever been advised to consult an FAQ page, or put on hold while the rep consults their superior?
Because all of our clients are important, we dedicate knowledgeable service professionals to each account. Our small, tight-knit team of tax pros average over five years of full-time, in-house experience. They are committed to getting our clients superior results through personalized solutions and excellent relationships–and they’ll never make you feel like you’re wasting your time.
3. How important is WOTC to your overall profitability?
Some of our competitors are so big that they can afford to cut corners on their WOTC service. Selling WOTC is like adding on an appetizer or dessert to the main course–the client probably won’t walk out if their onion rings are a little cold. And maybe that describes you as a business. If the potential increased profitability available through WOTC doesn’t matter much to you, maybe you’re better off with one of our competitors.
We believe that each of our clients deserves every penny that WOTC entitles them to, however. WOTC is a win-win-win program that benefits communities, government agencies, and business owners. When WOTC service providers drop the ball, the only party that gets left out is businesses.
That’s why our dedicated WOTC service professionals go the extra mile for our clients. Whether its by pursuing all credits through every step of the certification process, creating actionable, easy-to-interpret reports, or simply listening closely to our clients’ unique needs, we routinely outperform our competitors by 200-300%.
Stop compromising
The profitability of your business affects more than just you. When you recognize this, it’s easy to demand excellence from your WOTC vendor.
You’d walk out of a restaurant if an indifferent server delivered a cold meal. Why wouldn’t you do the same when your B2B vendor doesn’t measure up?
WOTC has the potential to transform your profitability. Don’t allow uninspired service to lower your expectations.